Return & Refund Policy

At Zeerose, we always strive to provide the best shopping experience for our customers. Below is a clear explanation of our Return & Refund Policy:

1️⃣ Returns

Customers are entitled to request a return within [14 days] from the date of receiving the order.

The product must be:

  • In its original condition

  • Unused

  • Not damaged

  • With all original packaging and accessories

A purchase invoice or proof of payment is required.

2️⃣ Non-Returnable Items

Returns or refunds are not accepted for:

  • Used or damaged products due to misuse

  • Custom-made or made-to-order products

  • Discounted or sale items (if applicable)

  • [Any other exceptions depending on the store’s activity]

3️⃣ Refunds

Once the returned product is received and inspected, the customer will be notified of approval or rejection.

If approved, the refund will be processed within [number of days] using the same payment method originally used.

Shipping fees are the customer’s responsibility unless the issue was caused by the store.

4️⃣ Damaged or Incorrect Items

If a damaged or incorrect product is received:

  • Please contact us within 48 hours of receiving the order

  • Provide clear photos of the product

The item will be replaced or a full refund will be issued at no additional cost.

5️⃣ Contact Us

For any inquiries regarding returns or refunds, please contact us via:

  • WhatsApp / Phone: 01004595125